LIFE AND SURROUNDING MANAGEMENT

Privacy Policy 

Effective date: 31st April 2024 | Policy contact: help@lsmworld.in

This Privacy Policy explains how Life and Surrounding Management ("LSM", "we", "us") collects, uses, stores,

shares and protects personal information in connection with enquiries, appointments and online guidance

services. It applies to enquiries submitted through www.lsmworld.in, Facebook or Instagram Meta Instant

Forms, WhatsApp, telephone, email and other authorised booking channels.

1. Identity and contact details

Service operator: Alka Verma, operating under the name Life and Surrounding Management (as identified by

the operator).

Address: H. No. 22, Workshop Road, near Sandeep Dairy, Farakhpur, Tarapuri, Vishnu Nagar, Yamuna Nagar,

Haryana 135002, India.

Email: help@lsmworld.in

Phone: +91 7988050410

Website: https://www.lsmworld.in/

2. Information we collect

Depending on how you interact with us, we may collect your name, adult contact number, email address, city,

selected service interest, broad enquiry category, preferred contact method, booking preferences,

payment/transaction confirmation, correspondence and appointment records. Meta Instant Forms may provide

prefilled contact details that you choose to submit. We do not request a child's phone number, diagnosis,

medication history or detailed personal concerns in advertising lead forms. Any information shared voluntarily

during private service interactions is handled with additional care.

3. How we use your information

We use personal information to respond to your enquiry; provide introductory-session details; contact you by

the permitted channels; confirm appointments and payments; conduct requested online sessions; provide

agreed follow-up or support; maintain necessary operational records; prevent misuse; and meet legal

obligations. We do not treat submitting an enquiry as permission for unrelated marketing. Any optional

promotional communications require an appropriate separate choice or other lawful basis, and you can ask us

to stop them.

4. Meta forms, WhatsApp and communications

When you submit a Facebook or Instagram lead form, Meta processes information under its own privacy terms

and shares the submitted details with us for the enquiry purpose. LSM may contact you by telephone and,

where you agree, WhatsApp or email regarding your request. Meta, WhatsApp and other communications

platforms process information under their respective terms. Please do not send sensitive medical or personal

histories through an advertising form or initial WhatsApp enquiry.

5. Children and young adults

For students under 18, initial advertising enquiries should be submitted by a parent or legal guardian using the

adult's own contact details. Before a minor participates in a session or LSM collects additional information

directly about them, we require appropriate parent/guardian involvement and consent, with age-appropriate

participation safeguards. Adults aged 18 or over control their own enquiries; we do not automatically disclose

their information to their parents or family members. We do not use children's personal information for

targeted advertising.

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6. Storage, access and service platforms

Enquiry information may be held in our authorised CRM, Google Sheets and relevant Meta lead-management

systems. Access is restricted to team members who need it for enquiry management, scheduling or service

delivery. Online appointments may take place via Google Meet or Microsoft Teams. Those providers process

data under their applicable terms. We use reasonable access controls and organisational measures; no

electronic transmission or storage system can be guaranteed completely secure.

7. Confidentiality and recordings

Personal information shared in private sessions is treated confidentially within appropriate professional,

operational and legal limits. Disclosure may be necessary where required by law, to address serious safety

concerns or with appropriate consent. Group sessions cannot guarantee secrecy by other participants. We do

not record or transcribe sessions, or enable AI meeting notes, by default; any proposed recording or

transcription requires separate advance notice and appropriate consent.

8. Sharing with service providers

LSM does not sell or rent enquiry details. Information may be shared only as reasonably necessary with

authorised staff, CRM/storage providers, communications providers, scheduling or meeting platforms, payment

processors where used, and professional advisers or authorities where legally required. Providers may store or

process data in other jurisdictions subject to their terms and applicable legal requirements.

9. Retention and deletion

We keep enquiry and service information only for as long as reasonably needed for the relevant purpose, legal

obligations, dispute handling and necessary records. Leads identified as uncontactable are removed from

active CRM and Google Sheets follow-up lists. Backups and records required by law may be retained for longer.

You may request that unnecessary information be corrected or deleted. LSM will assess such requests in light

of applicable obligations and the systems involved.

10. Your choices and requests

You may contact us to ask what personal information we hold, correct inaccurate details, withdraw optional

marketing permission, request deletion where applicable, or raise a privacy concern. Send requests to

help@lsmworld.in or call +91 7988050410. We may need to verify that a requester is authorised before

disclosing or changing information. Where consent is withdrawn, services requiring the information may no

longer be possible.

11. Website technologies and third-party links

The website may use necessary technical technologies, hosting logs, embedded content or analytics tools

depending on its deployed configuration. Any optional tracking or advertising technologies should be

separately disclosed and configured consistently with applicable consent requirements. Links to external sites

or services are governed by their own policies. LSM should update this section if additional tracking pixels,

analytics or cookies are deployed.

12. Updates and complaints

We may revise this policy when our services, systems or legal obligations change. The current version will be

published on our website with its publication date. For questions, complaints or requests, contact

help@lsmworld.in or +91 7988050410. Where applicable, individuals may also seek remedies through the

competent authorities under Indian law.